Privacy Policy – HSD Assist
1. Data Controller
This website and all personal data collected are managed by:
HSD Assist
Hélène Storms
4 bis rue des Sables
44650 Legé – France
Email:
contact@hsd-assist.fr
2. Data Collected
HSD Assist may collect personal data provided voluntarily by clients or prospects, including:
- first and last name,
- email address,
- phone number,
- postal address,
- nationality or country of residence,
- family and household information,
- professional situation,
- income and tax-related information,
- administrative documents,
- information provided through contact forms, quote request forms, email, WhatsApp, or client exchanges.
3. Purpose of Data Collection
Personal data is collected and used only for the following purposes:
- responding to contact and quote requests,
- preparing personalised quotations,
- providing administrative assistance services,
- providing French tax return preparation assistance,
- supporting CAF, CPAM, social security, relocation, or settlement procedures,
- preparing client summaries, calculations, and administrative files,
- client follow-up, invoicing, and service management,
- sending service-related communications.
4. Legal Basis
Personal data is processed on the basis of one or more of the following legal grounds:
- the client’s consent,
- the performance of a requested service,
- pre-contractual exchanges,
- legal or administrative obligations,
- the legitimate interest of HSD Assist in managing its client relationship.
5. Data Retention
Personal data is kept only for the time necessary to perform the requested services, ensure client follow-up, comply with legal obligations, and protect HSD Assist in the event of a dispute.
Administrative and tax-related documents may be retained for a reasonable period where necessary for follow-up, proof of service, invoicing, or legal compliance.
6. Data Sharing
Personal data is not sold, rented, or commercially transferred to third parties.
Data may only be shared when necessary with:
- service providers used for forms, email, website hosting, invoicing, electronic signature, or document management,
- French administrative bodies when required for the requested service,
- tax or public authorities when applicable,
- professional advisers or insurers if required in the event of a dispute.
7. Communication Channels
Clients may communicate with HSD Assist by email, WhatsApp, online forms, telephone, or other electronic means.
The client acknowledges that electronic communication may involve certain confidentiality and security risks.
8. Security
HSD Assist implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Client Rights
In accordance with GDPR, clients have the following rights:
- right of access,
- right of rectification,
- right to erasure,
- right to restrict processing,
- right to object,
- right to data portability where applicable.
To exercise these rights, please contact:
10. Cookies and Website Analytics
This website may use essential cookies required for its proper operation.
With user consent, analytical or performance cookies may also be used to measure website traffic, improve user experience, and monitor website performance.
The user may configure or refuse non-essential cookies through the cookie banner or browser settings.
11. Google Forms and External Tools
HSD Assist may use external tools such as Google Forms, email services, electronic signature platforms, invoicing tools, or document management systems to collect and process client information.
When using these tools, personal data may be processed by the relevant service providers according to their own privacy policies.
12. International Transfers
Some service providers used by HSD Assist may process data outside the European Union.
Where applicable, HSD Assist relies on providers offering appropriate safeguards for personal data protection.
13. Complaints
If you believe your data protection rights have not been respected, you may contact HSD Assist first at:
You may also contact the French Data Protection Authority:
CNIL
www.cnil.fr
14. Consumer Mediation
In the event of a dispute, consumers may contact the following mediator free of charge:
Atlantic Médiation – CONSUMER
5 Mail du Front Populaire
44200 Nantes – France
15. Policy Updates
This Privacy Policy may be updated periodically.
The version published on this website is the applicable version.
© 2026 HSD Assist – All rights reserved