1. Data Controller

The personal data collected through this website and processed in connection with the services provided by HSD Assist is managed by:

HSD Assist
Hélène STORMS – Micro-entrepreneur
4 bis rue des Sables
44650 Legé – France

SIRET: 994 460 004 00017
Email: contact@hsd-assist.fr
Phone: +33 (0) 6 95 82 12 53

HSD Assist acts as the data controller within the meaning of the General Data Protection Regulation (GDPR).

2. Personal Data Collected

Depending on the nature of the request or service, HSD Assist may collect personal data provided voluntarily by clients or prospects, including:

  • first and last name;
  • email address;
  • telephone number;
  • postal address;
  • nationality or country of residence;
  • family or household information where relevant to the requested service;
  • professional situation;
  • income and tax-related information;
  • information relating to professional expenses;
  • administrative and supporting documents;
  • information provided through contact forms and quotation request forms;
  • information provided by email, telephone, WhatsApp or other communication channels used with the client.

HSD Assist only collects information that is relevant and necessary for the purposes described in this Privacy Policy.

3. Purposes of Processing

Personal data may be collected and processed for the following purposes:

  • responding to contact and quotation requests;
  • preparing personalised quotations;
  • providing administrative assistance services;
  • assisting with the preparation of French tax returns;
  • assisting with administrative procedures involving French public authorities and organisations, including CAF, CPAM and social security bodies;
  • providing relocation and settlement assistance;
  • preparing client summaries, calculations and administrative files;
  • managing client relationships;
  • issuing invoices and managing payments;
  • following up on services and administrative procedures;
  • communicating with clients regarding their requests and services;
  • complying with applicable legal and regulatory obligations.

Personal data will not be used for purposes incompatible with those described above.

4. Legal Basis for Processing

Depending on the circumstances, HSD Assist may process personal data on the following legal bases:

  • performance of a contract, where processing is necessary to provide a requested service;
  • pre-contractual measures, where processing is necessary to prepare a quotation or respond to a service request;
  • legal obligations, where HSD Assist is required to process or retain information by law;
  • legitimate interests, where processing is necessary for the management of HSD Assist’s business and client relationships, provided that such interests do not override the rights and freedoms of the individual;
  • consent, where consent is legally required.

Where processing is based on consent, the individual may withdraw consent at any time.

5. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, taking into account applicable legal, accounting and tax obligations.

Client and administrative documents may be retained for the period necessary to:

  • provide and follow up on the requested services;
  • maintain evidence of services provided;
  • manage invoicing and accounting obligations;
  • comply with legal or regulatory requirements;
  • protect HSD Assist’s legitimate interests in the event of a dispute.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

6. Data Sharing and Recipients

HSD Assist does not sell, rent or commercially exploit personal data.

Personal data may be shared or made accessible, where necessary, to:

  • service providers used for website hosting, email, electronic forms, electronic signatures, invoicing or document management;
  • French administrative bodies or public authorities where necessary for the requested service or required by law;
  • tax authorities and other competent public bodies where applicable;
  • professional advisers, insurers or legal representatives where necessary to protect HSD Assist’s legitimate interests or rights.

Where third-party service providers process personal data on behalf of HSD Assist, appropriate measures are taken to ensure compliance with applicable data protection requirements.

7. Communication Channels

Clients may communicate with HSD Assist by email, WhatsApp, telephone, online forms or other electronic communication methods agreed between the parties.

Electronic communications may involve inherent risks, including risks relating to interception, loss, unauthorised access or transmission errors.

HSD Assist takes reasonable measures to protect personal information transmitted through these channels.

8. Data Security

HSD Assist implements appropriate technical and organisational measures designed to protect personal data against:

  • unauthorised access;
  • accidental loss;
  • destruction;
  • alteration;
  • misuse;
  • unauthorised disclosure;
  • and other unlawful processing.

However, no method of electronic transmission, communication or storage can be guaranteed to be completely secure.

9. Your Data Protection Rights

In accordance with the GDPR and applicable French data protection legislation, you may have the following rights:

  • Right of access to your personal data;
  • Right of rectification of inaccurate or incomplete data;
  • Right to erasure of your personal data;
  • Right to restriction of processing;
  • Right to object to certain processing;
  • Right to data portability, where applicable;
  • Right to withdraw consent, where processing is based on consent.

To exercise your rights, please contact: contact@hsd-assist.fr

HSD Assist may request reasonable information to verify your identity before processing certain requests.

10. Cookies and Website Analytics

This website may use cookies that are strictly necessary for its operation.

Where applicable, analytical, performance or other non-essential cookies will only be used in accordance with applicable legislation and, where required, with your prior consent.

You may manage or refuse non-essential cookies through the cookie consent mechanism available on the website.

You may also configure your browser to refuse or delete cookies.

11. Google Forms and Third-Party Services

HSD Assist may use third-party services and tools, including Google Forms, email providers, electronic signature platforms, invoicing solutions, document management systems and other digital tools, where necessary to provide and manage its services.

When using such services, personal data may be processed by the relevant service provider in accordance with its own privacy policy and applicable data protection requirements.

HSD Assist takes reasonable steps to select service providers that provide appropriate safeguards for the protection of personal data.

12. International Data Transfers

Certain service providers used by HSD Assist may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, HSD Assist will ensure that appropriate safeguards are in place in accordance with applicable GDPR requirements.

These safeguards may include an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.

13. Complaints and the CNIL

If you have any concerns regarding the processing of your personal data, you are encouraged to contact HSD Assist first:

contact@hsd-assist.fr

You also have the right to lodge a complaint with the French Data Protection Authority:

Commission Nationale de l’Informatique et des Libertés (CNIL)

CNIL – French Data Protection Authority

14. Consumer Mediation

Consumer mediation concerns disputes relating to the provision of services and is separate from complaints concerning the protection of personal data.

Where applicable, consumers may have access to the consumer mediation procedure in accordance with French consumer protection legislation and the General Terms and Conditions of Sale of HSD Assist.

The details of HSD Assist’s designated consumer mediator are provided in the General Terms and Conditions of Saleand the Legal Notice, once the mediator has been formally designated.

15. Updates to this Privacy Policy

HSD Assist may update this Privacy Policy periodically to reflect changes in its services, data-processing practices or applicable legislation.

The version published on this website is the current applicable version.

© 2026 HSD Assist – All rights reserved