Terms & Conditions – HSD Assist -

1. Purpose

These general terms and conditions of sale (GTC) govern the services provided by HSD Assist to its clients, whether individuals or professionals. They specify the rights and obligations of each party.

2. Ordering Process

The client contacts HSD Assist by phone or in person to present their request. HSD Assist then prepares a personalized quote. The order is considered accepted after the client signs the quote. An invoice is then issued and must be paid according to the agreed terms before the service is performed.

3. Travel expenses

The client is responsible for all travel expenses incurred in providing the services. These include, but are not limited to: mileage, tolls, parking fees, and any other travel-related costs.

A fixed or actual price schedule may be applied and will be communicated to the client before any intervention.

The fees are charged separately and must be paid according to the terms set out in the quote or contract.

4. Payment terms

Payment of the invoice is due according to the terms specified in the quote. Work will not begin until payment is received, unless otherwise expressly agreed in the quote. Accepted payment methods are listed on the invoice.

5. Terms and conditions for the provision of services

Services are provided remotely, unless otherwise agreed upon by both parties for on-site intervention if required. Dates and times of intervention are set by mutual agreement. Any additional requests may be subject to a supplementary quote.

6. Mentorship Program

For each new referred customer who enters into a service contract, the referring customer receives a 5% discount on their next monthly bill.

The discount is valid only once per referral, up to a maximum total of 10% per invoice. The referrer must be an active customer. The discount is applied after the first invoice has been paid.

7. Right of withdrawal

For individuals (consumers): In accordance with current legislation, the customer has a period of 14 days to exercise their right of withdrawal from the date of signing the quote, unless the service has started immediately with their express agreement.

8. Mediation

In accordance with legal provisions, in the event of a dispute, the consumer may contact a consumer mediator accredited by the CECMC free of charge. For HSD Assist, the chosen mediator is:

Atlantic Mediation – CONSUMER

Address: 5, mail du Front Populaire – 44200 Nantes
Email:consommation@atlantique-mediation.org
Site web : https://consommation.atlantique-mediation.org

Using this mediator does not preclude the client’s right to take legal action in the competent jurisdiction.

9. Responsibility

HSD Assist undertakes to perform services diligently and in accordance with best practices. The service provider’s liability will only be invoked in the event of proven fault and within the limits of the amount invoiced for the service in question.

10. Disclaimer

HSD Assist provides administrative assistance only and does not provide legal, tax, or accounting advice. Tax returns are prepared solely on the basis of the information and documents provided by the client. The client remains fully responsible for the accuracy, completeness, and final validation of their tax declaration. HSD Assist assists in completing the required administrative forms and applying relevant tax provisions, including those applicable to flight crew members.

11. Intellectual Property

All documents, advice or support provided as part of the services remain the exclusive property of HSD Assist, unless explicitly stated otherwise.

12. Protection of personal data

The information collected during the order is used solely for the provision of services and customer follow-up, in accordance with applicable data protection regulations (GDPR).

13. Disputes

In the event of a dispute, the client is encouraged to contact HSD Assist to seek an amicable solution. Failing that, the client may resort to the mediator mentioned above or take legal action.